How can we help?

Write to us and a person will answer, usually within a day.

Common questions

How do I restore my subscription?

Sign in with the same Sorn account, then tap Restore Purchases on the paywall, or go to History › Settings › Restore purchases. Make sure your iPhone is signed in to the Apple ID you subscribed with.

How do I cancel my subscription?

Subscriptions are billed by Apple. Open your iPhone’s Settings › your name › Subscriptions › Sorn, or in Sorn tap Settings › Manage subscription. You keep access until the end of the period you paid for.

How do I delete my account?

In Sorn: History › Settings › Delete account. Your account and everything synced to it are deleted permanently. Deleting your account doesn’t cancel a subscription; cancel it in your iPhone’s Settings as above.

I forgot my password.

On the sign-in screen, tap Forgot password. We’ll email you a link that opens Sorn so you can set a new one. Check your spam folder if it doesn’t arrive within a few minutes.

Notifications aren’t arriving.

Check your iPhone’s Settings › Notifications › Sorn: notifications should be allowed, with Time Sensitive Notifications on for block reminders. In Sorn, Settings › Notifications lets you choose which ones you get. Sorn stays quiet while it’s open on screen.

How do I add the lock-screen widget?

Touch and hold your lock screen, tap Customize › Lock Screen, tap the widget area, and choose Sorn. There’s a rectangular and a round one. During a Deep Block, Sorn also shows a Live Activity on your lock screen.

Will my days move to a new phone?

Yes. Sign in to the same Sorn account on the new phone and your plans, History and settings come with you.